Brewers Association » All Posts https://www.brewersassociation.org/forums/forum/taproom/feed/ Fri, 09 May 2025 03:04:32 +0000 https://bbpress.org/?v=2.6.9 en-US https://www.brewersassociation.org/forums/topic/tip-pooling-on-toast/#post-173401 <![CDATA[Reply To: Tip Pooling on TOAST]]> https://www.brewersassociation.org/forums/topic/tip-pooling-on-toast/#post-173401 Fri, 28 Mar 2025 23:53:15 +0000 Jimmy Vennard We use pooled tips in Toast, without the Tips Manager.  It was annoying for our first several years with how Toast would only attribute a tab’s tip amount to whomever was clocked in at the time the tab began.  We started seeing a fairness issue with tabs opened right before shift change.  For example, a few large groups would come in at 445pm on a given Friday, get their tab opened by the day shift person who clocks out at 5pm, and have the evening shift crew handle the vast majority of the group’s beers and clean-up.  And the evening crew would not get any of the tip.

We decided to implement a more equitable system.  We pool the entire day of tips, divide by man-hours worked, and distribute the ‘tips/hr’ to the staff based on the # of hours each individual worked that day.   It’s not perfect, but it’s better than Toast pooled tips alone.  The staff has been happy with this arrangement.

We export a payroll csv from Toast with the hours for all the tipped employees and then we paste that into a custom google sheet that does the calculations automatically.   The entire process is 15-20 minutes, most of which is confirming time-cards and resolving auto-clockouts.  Then we send the resulting spreadsheet to our payroll service.

Tips Manager can do this with a few less steps, but that add-on didn’t exist when we needed it a few years ago.  Plus, Tips Manager has a monthly subscription fee.

]]> https://www.brewersassociation.org/forums/topic/tip-pooling-on-toast/#post-173341 <![CDATA[Reply To: Tip Pooling on TOAST]]> https://www.brewersassociation.org/forums/topic/tip-pooling-on-toast/#post-173341 Wed, 26 Mar 2025 21:27:16 +0000 Ashley Luppens It varies on the day, usually one opener and two closers. On the weekend, one opener a mid shift and a closer. Correct, all under the generic login that “isn’t tipped” when they clock in they are “the tipped” position and the tips get allocated to whoever is clocked in. In Arryed they all received a portion of the tip if the customer went over each shift, this one just goes to whoever is opening the check and clocked in.

]]> https://www.brewersassociation.org/forums/topic/tip-pooling-on-toast/#post-173340 <![CDATA[Reply To: Tip Pooling on TOAST]]> https://www.brewersassociation.org/forums/topic/tip-pooling-on-toast/#post-173340 Wed, 26 Mar 2025 21:17:39 +0000 Jake Rogers How many servers do you have on at one time? If every tab is being entered by a generic order-taking login, then the only way I can see it acting as you describe is if there was only one person clocked-in when the check was opened. Is that the case?

Also, verify that every employee is clocking in to a Job that is marked as being a tipped position. It doesn’t sound like that’s the issue but it’s good to make sure.

]]> https://www.brewersassociation.org/forums/topic/tip-pooling-on-toast/#post-173336 <![CDATA[Reply To: Tip Pooling on TOAST]]> https://www.brewersassociation.org/forums/topic/tip-pooling-on-toast/#post-173336 Wed, 26 Mar 2025 18:44:24 +0000 Ashley Luppens Thank you for your reply! We do the same. We have a generic login that they use and tips are given to whomever is clocked in. Tips are allocated to whomever is clocked in and started the tab. It is has been hard when a large tab is opened and the person on the clock left not that long into it being opened and they are receiving the full tip.

Thank you for showing the off-site tips, this will be useful down the line!

We have spent time on the phone with them; I was hoping someone knew a trick or a way it worked better for them. Breweries are more of a “everyone helps everyone” with tabs so I agree, it makes it a little difficult to split tips the way they have it set up. Hopefully, we see a different way soon.

]]> https://www.brewersassociation.org/forums/topic/tip-pooling-on-toast/#post-173322 <![CDATA[Reply To: Tip Pooling on TOAST]]> https://www.brewersassociation.org/forums/topic/tip-pooling-on-toast/#post-173322 Tue, 25 Mar 2025 23:54:56 +0000 Jake Rogers We’ve used the basic tip pooling in Toast since we opened 7+ years ago and have always taken orders / started tabs in a generic order-taking profile. The staff entered their code to clock-in and -out but for nothing else. The pooling rule allocates tips to whomever was clocked in when a tab was opened (at least that’s how it used to be). It’s good but not perfect in my mind; I would like to see it split the tips to everyone who was clocked in at any point between a check’s opening time and closing time. We now use the add-on Tips Manager which allows you to set many different pools and rules. It’s great for us since we sell beer at off-site events and can now have separate pools for the event tips and the taproom tips. Without Tips Manager it all got blended together and was a nightmare to figure out what went to the event staff and what went to the taproom staff. It used to be that you had to use Toast Payroll to be able to use Tips Manager but I guess I harassed them enough over a couple years that they made it available to everyone. I’ve attached a screenshot of part of the setup page for the custom pools so you can see what it’s like.

Long story short, unless Toast took away the basic pooling ability when they made the add-on available, you should be able to configure it very similar to how you had it in Arryved.

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